Yes. Before delivery, we send electronic instructions containing all recommendations regarding the unloading of the machine.
Yes. Before delivery, we send electronic instructions containing all recommendations regarding the unloading of the machine.
Dear Customers and Partners,
From June 28 to July 10, 2026, a part of the Otinus team will be on summer leave. However, we are making every effort to ensure the smoothest possible service for you — please find our current work schedule below:
Sales Department
Available during standard business hours. Feel free to contact us at: +48 883 073 888
Spare Parts and Consumables Warehouse
We are processing cash-on-delivery (COD) orders only. All other orders will be processed after July 13, 2026.
Service Department
Operating in a limited capacity. We provide remote support and are accepting service requests on an ongoing basis. Wait times for on-site service visits may be extended — thank you for your understanding.
Other Departments
Temporarily unavailable. We will respond to all messages once the team returns — starting July 13, 2026.